FAQs
Once I place an order how long until it gets shipped?
As quickly as practical - typically we aim to have your system complete within 7-10 days from receiving your order. Sometimes it can take longer depending on component shipments, the level of complexity of your build (more complex builds take longer), and of course the burn-in tests for every system, leak tests for liquid cooling loops, and so on. We are a small shop, and we try to keep inventory of components as lean as we can to keep our costs down - and consequently our prices. We do our utmost best to communicate with you throughout the process, and if you’re ever feeling uncertain or have a question please do contact us at admin@alexanderpcs.com. At an absolute minimum you’ll hear from us once to confirm your order after payment is accepted, once when your order has started production, and once when your system has been shipped.
Why don’t you have any Intel CPUs in your systems?
We have no axe to grind with Intel. The simple fact is that AMD is absolutely providing better performance value across the spectrum right now. That wasn’t the case a few years ago. AMD wasn’t even at the races and Intel was dominant. Then AMD got a new CEO in Lisa Su, and she made all the right moves. AMD’s stock price has gone from under $3 at one point to now well into the $50’s under her leadership, and their product lineup has just gotten better and better. If Intel steps up their game and puts out CPUs that are a better fit for some - or even all - of our models, we’ll put them in our builds ASAP. But right now, Ms. Su & Co. at AMD are at the top of the CPU game.
Why can’t I configure systems on your website by adding additional RAM, switching to a different CPU or GPU, etc.?
There are three reasons for this. The first one is cost. Providing tons of options for this board or that brand of RAM or choice of 8 different GPUs in that model etc. would require us to carry a lot more components in inventory, and we’re trying to keep our costs - and thus, prices low. The second reason is that we picked the exact components for each model based on value for dollar. If we picked one board over another, or one GPU over another, we did it because we believe that component is the best component for that build at current prices. We are constantly evaluating different configurations and components and monitoring prices. As prices change, our component choices change as well. It’s all about bringing as much value to the table for our customers as we possibly can. Lastly, a lot of people over-analyze when it comes to configurations - we’ve made every effort to help customers keep it simple. Having said that, we are a custom PC builder, so if you’d like that Hoplite Chassis with the Legionnaire internals or wanted to add a specific GPU, etc. then of course we can - and will! Just call us or send an email and tell us what you want!
Why don’t you sell monitors, keyboards, speakers, t-shirts, etc like some other companies?
See above about inventory cost :) But seriously, we hope to offer some of those things in the future. We definitely have our eyes on some peripherals we’d love to partner with certain manufacturers to carry. For now we just want to focus on our core business of providing the best lineup of desktops we possibly can.
Why don’t you sell laptops?
Simple. We do not sell laptops because we do not build laptops. We hope to grow into producing laptops in the future, but for now our focus is solely on providing the best desktop lineup in our industry. Most other “Custom” builders or “Gaming” builders in our industry do not build their own laptops, either. They are usually made in the same place as other mass market laptops as a white-label product and then simply rebranded by the Custom/Gaming organization. We’re not trying to talk smack, just telling the truth. We definitely want to make laptops some day in the future, but we don’t have the staff, the equipment, or frankly the expertise necessary to do it right now.
I need help updating drivers or am having a technical issue. How can I get help?
Your system will come with all the latest drivers already installed since we update them during our build and testing process. If you’re having a technical issue, please email us at admin@alexanderpcs.com and tell us briefly what your issue is, and your preferred contact number. Or call us toll free 1 (833) 669-3327. If we know right away what it is and how to fix it, we can email you instructions or walk you through it on the phone. If your issue requires diagnosis, we will call you and troubleshoot. We can also remotely access your system in some cases to address the issue. If we are not able to resolve your problem, we will move forward with a warranty claim under our warranty policy.